Do Not Call Policy

KRAZIO CLOUD DO NOT CALL POLICY

We respect your privacy and are committed to honoring your preferences regarding telemarketing calls. This policy outlines our procedures for handling "Do Not Call" requests and maintaining compliance with applicable regulations.

Policy Overview

If a consumer requests a copy of our "Do Not Call" policy, we will send a copy via mail. This policy ensures that we respect your right to control telemarketing communications from our company.

Your Rights

Consumers may request, by telephone or in writing, that our company stop calling them and place their name on a "Do Not Call" list. Although we may ask for your name, address and telephone number, we will accept your request even if you only provide your telephone number. You have a right to have calls stopped and to be put on our "Do Not Call" list even if you are still a customer.

Request Processing

When we receive your request, your telephone number is added to our "Do Not Call" list within 2 business days. In some cases it may take up to 2 business days for your telephone number to be removed from other company wide calling lists. Your request will stay on our list for at least 5 years.

Important Note

If you move, change your telephone number, or add an additional telephone number, you must provide us with the new telephone number in order for us to prevent calls to that number.

Information Protection

We will not share the information you provide with anyone except affiliated companies or subsidiaries without your prior written permission. Your privacy and the security of your personal information are of utmost importance to us.

Data Handling

All personal information provided for Do Not Call requests is handled with strict confidentiality and in compliance with applicable privacy laws.

Telemarketing Services

We may perform telemarketing services for other companies. In this case, we will also forward our updated "Do Not Call" list(s) to these companies on a periodic basis, unless the client requests otherwise or refuses to accept these updates from us.

Compliance Assurance

All affiliated companies and partners are required to respect our Do Not Call list and maintain the same standards of privacy protection.

Employee Training

All employees that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are allowed to place calls to consumers. Managers, supervisors, or trainers review the policy with these employees periodically.

Ongoing Education

Regular training sessions ensure that all team members understand and follow our Do Not Call procedures consistently.

Violation Handling

If the consumer notifies us that they have received a telephone call from us after they have already requested to be placed on our "Do Not Call" list, we will apologize for the intrusion and have a manager or supervisor investigate. The manager or supervisor will also personally confirm that the telephone number is on the "Do Not Call" list. Upon request, we will mail the consumer a confirmation that their telephone number is on the list.

Resolution Process

We take all violations seriously and implement immediate corrective actions to prevent future occurrences.

National Do Not Call Registry

The Federal Trade Commission offers a free service to consumers that allows them to place their residential phone number on a National Do Not Call Registry. This service will reduce the number of telemarketing calls received. Consumers may add their residential phone number to the list either by calling +1 (623) 887-5363 or through the Internet at www.donotcall.gov. It may take several weeks before you notice a reduction in calls.

Additional Protection

Registering with the National Do Not Call Registry provides additional protection against telemarketing calls from all companies, not just ours.

Policy Review

The methods and procedures in this "Do Not Call" policy are reviewed by Director of Compliance quarterly to ensure continued effectiveness and compliance with all applicable laws and regulations.

Continuous Improvement

Regular reviews allow us to update our procedures as needed and maintain the highest standards of compliance and customer service.

Questions About Our Do Not Call Policy?

If you have any questions about our Do Not Call policy or would like to make a request, please don't hesitate to contact us.